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Grandma´s Apothec, located at 461 Foster St, Victoria, BC, Canada is responsible for the processing of personal data as shown in this privacy statement.


Contact details

461 Foster St

Victoria, BC



Personal data that we process

Grandma´s Apothec processes your personal data because you use our services and/or because you provide these to us yourself.

Below you will find an overview of the personal data that we process:

  • First and last name

  • Address data

  • Telephone number

  • E-mail address 

  • Other personal data you actively provide, for example by creating a profile on this website, in correspondence and by telephone

  • Information about your activities on our website 

  • Internet browser and device type


Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have permission from parents/guardians. However, we cannot check whether a visitor is older than 16. We, therefore, advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us via and we will remove this information.


For what purpose and on what basis we process personal data

Grandma´s Apothec processes your personal data for the following purposes:


  • Processing your payment

  • Sending our newsletter and/or advertising brochure 

  • Calling or emailing you if this is necessary to be able to perform our services

  • Allowing you to create an account 

  • Allowing you to order goods and us to deliver goods and services to you


Automated decision making

Grandma´s Apothec does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are made by computer programs or systems, without a human being (for example, an employee of Grandma´s Apothec) among them.

How long DO we keep personal data?

Grandma´s Apothec does not store your personal data for longer than is strictly necessary to realize the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data:

Personal details > 5 years for Administrative reasons.




Sharing of personal data with third parties

Grandma´s Apothec does not sell your information to third parties and only provides this if this is necessary for the implementation of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Grandma´s Apothec remains responsible for these processes.


Cookies or similar techniques

Grandma´s Apothec uses only technical and functional cookies, and analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remembers your preferences. We can also use this to optimize our website. You can opt-out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously saved via the settings of your browser.


View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Grandma´s Apothec, and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to

How we protect personal data

Grandma´s Apothec takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service.

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